Effective Date: 20 February 2026
At Aina Adna, we truly appreciate your support. Every piece is carefully checked before shipping to ensure you receive the best quality.
As a small fashion brand, we aim to balance fairness to our customers while maintaining sustainable business practices. Please review our policy below before placing your order.
We encourage customers to review:
Product descriptions
Fabric details
Size measurements
Color information
As all items are prepared with care, we generally do not accept returns or refunds for:
Change of mind
Incorrect size selection
Preference on color or material
Minor measurement differences (±1–3cm)
Slight color variation due to screen display
Delivery delays caused by courier services
We are always happy to assist with sizing questions before purchase.
We will gladly assist if:
You received the wrong item, OR
The item has a major manufacturing defect
To request a return:
Contact us within 3 days of receiving your parcel
Provide your order number
Attach clear photos or videos of the issue
Ensure the item is unused, unwashed, unworn
Keep tags attached and packaging intact
Requests submitted after 3 days may not be eligible.
All returned items go through a quality inspection.
For hygiene and fairness reasons, we cannot accept returns if:
The item has been worn
Tags have been removed
There are signs of perfume, makeup, stains, washing, ironing, or alteration
We reserve the right to decline returns that do not meet our conditions.
If a return is not approved, the item will be shipped back to the customer at their cost.
If your return is approved:
Option 1: Replacement
We will send a replacement item (subject to stock availability).
Option 2: Store Credit
If replacement stock is unavailable, store credit will be issued.
Please note:
Refunds are generally issued as store credit only
Store credit is valid for 30 days
Store credit is non-transferable
Shipping fees are non-refundable
Cash refunds are only provided if required by applicable law.
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method.
We are not responsible for lost return parcels.
If a parcel is returned due to incorrect address or being unclaimed, re-shipping charges will apply.
Items purchased during sale, promotional events, bundles, or clearance are:
Final sale
Non-returnable
Non-refundable
This allows us to offer better promotional pricing.
Orders cannot be cancelled once payment is confirmed.
However, we reserve the right to cancel orders due to:
Stock unavailability
Pricing errors
Suspected fraudulent transactions
In such cases, a refund will be processed to the original payment method.
We value long-term relationships with our customers. If you have concerns, please contact our support team — we will always do our best to find a fair solution within our policy guidelines.
All return and refund decisions are made in accordance with this policy and are at the discretion of Aina Adna management.