Effective date: 20 February 2026
This Privacy Policy explains how we (the “Site”, “we”, “us”, or “our”) collect, use, disclose, and protect personal information when you visit or make a purchase from this website. By using the Site you agree to the practices described below.
This Policy applies to personal data collected through the website and related online services (including orders, newsletters, customer accounts, and support). It does not cover third-party sites linked from the Site; those sites have their own privacy policies.
We collect information you provide directly and data collected automatically:
a. Personal information you provide
Name, billing/shipping address, phone number, email address
Account username and password (if you create an account)
Payment information (collected via our payment processor, we do not store full payment card numbers on our servers)
Order history, returns, and customer service correspondence
Marketing preferences and opt-ins
b. Technical and usage information (automatically collected)
IP address, device type, browser type, operating system
Pages visited, referral source, search terms, session duration, clickstream data
Cookies and similar tracking technologies (see Section 6)
c. Other information
Reviews, photos, or other content you post to the Site
Any information you provide when contacting customer support
We use personal information for the following purposes:
To process and fulfill orders (payments, shipping, returns)
To manage your account and provide customer support
To send important transactional messages (order confirmations, shipping notices, account changes)
To send marketing communications where you have consented (you may opt out at any time)
To personalize and improve the Site, products, and services
To detect, prevent and investigate fraud, security breaches, or other prohibited activities
To comply with legal obligations and enforce our Terms of Service
Where required by applicable law, we rely on one or more of the following legal bases to process your personal information: consent, performance of a contract, legitimate interests (e.g., fraud prevention, site improvement), and compliance with legal obligations.
We may share personal information with:
Service providers who perform services on our behalf (payment processors, shipping carriers, hosting providers, email and marketing platforms, analytics providers)
Business partners and affiliates, for purposes described in this Policy, with appropriate safeguards
Law enforcement, regulators, or other parties when required by law, to comply with legal process, or to protect rights, property, or safety
Purchasers or other parties in connection with a merger, sale, reorganization, or similar transaction (we will require the acquirer to use personal information in a manner consistent with this Policy)
We require third parties to handle data securely and only for permitted purposes.
We and our partners use cookies, web beacons, local storage, and similar technologies to:
Remember your preferences and login state
Enable shopping cart and checkout functionality
Analyze Site usage and improve performance
Deliver personalized ads and marketing (where permitted)
You can control cookies through your browser settings and opt out of certain tracking via relevant opt-out mechanisms listed on the Site.
The Site may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy practices of those third parties. Third-party providers may collect information about you over time and across different websites when you use their services.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. No method of transmission or electronic storage is 100% secure — absolute security cannot be guaranteed.
We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose; we regularly review data and delete or anonymize it when no longer needed.
Personal information may be processed in and transferred to countries other than the one in which you reside. When transfers occur, we use appropriate safeguards to protect your data in accordance with applicable law.
Depending on your jurisdiction, you may have rights regarding your personal information, including:
Access: request a copy of personal data we hold about you
Correction: request correction of inaccurate or incomplete data
Deletion: request deletion of your personal data (subject to our legal obligations and legitimate interests)
Restriction/objection: request restriction or object to certain processing (e.g., direct marketing)
Portability: receive your data in a structured, commonly used format
To exercise these rights, contact us using the details in Section 14. We may ask you to verify your identity before responding.
The Site is not intended for children. We do not knowingly collect personal information from children under the age required by local law. If we learn that we have collected personal data from a child without parental consent, we will take steps to delete it.
We may update this Privacy Policy from time to time. When material changes occur, we will post the updated Policy on the Site with a revised effective date and, where appropriate, provide additional notice (for example, by email).
For questions, requests, or to lodge a complaint, please contact:
Email: billing@ainaadna.com
Address: B-1-39 Jalan Prima Saujana 2/1A Taman Prima Saujana 43000 Kajang Selangor
If you are in a jurisdiction with a data protection regulator and remain unsatisfied after contacting us, you may also lodge a complaint with the relevant authority.